Summary: The German Supply Chain Act affects not only large German companies but also the global suppliers that support them, making human rights and environmental performance a direct business requirement. For supply chain managers, LkSG means supplier risk now includes documented due diligence expectations that can cascade across tiers and borders. Companies selling into Germany […]
FeaturedCustomers selects Certainty Software as a 2022 EHS Management Software Rising Star
Summary: FeaturedCustomers is a B2B software reference platform that helps buyers evaluate vendors using verified customer success content such as testimonials, case studies, and videos. For EHS software buyers, a FeaturedCustomers Rising Star award signals that a platform is gaining traction and delivering measurable value in real-world use. The recognition matters because it reflects market […]
Certainty and DNV Webinar: The importance of supplier due diligence, quality assurance, and compliance management
Summary: The due diligence process has become a critical quality management challenge as regulations including Germany's Supply Chain Act, the EU CSDDD, and the EU CSRD now require companies to document active due diligence across their entire value chains. For QA Managers and Quality Engineers, this Certainty and DNV webinar addresses the intersection of supplier […]
Audit Types Explained: What You Need to Know About First, Second, and Third-Party Audits
Auditing is a process of verifying and evaluating a business’s compliance, quality, and performance. However, there are different types of audits that serve different purposes and have different requirements. In this blog post, you will learn what first-party, second-party, and third-party audits are, how they differ, and why they are important for your business […]
3 Customer Satisfaction Metrics to boost customer loyalty
Summary: Customer satisfaction metrics — Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) — provide Quality Managers with auditable, ISO 9001 Clause 9.1.2-compliant data on how well products and services meet customer expectations. Tracking these KPIs delivers insights that go beyond marketing into quality, safety, and supply chain improvements, helping […]
GRI Standards Collection and Reporting — What it is and Why it Matters
Summary: GRI Standards give organizations a structured way to measure and disclose ESG impacts in a format that is consistent, credible, and comparable. For supply chain and compliance teams, GRI Standards help translate sustainability goals into reportable data that supports CSRD alignment, investor expectations, and supplier oversight. Using GRI well improves transparency and makes ESG […]
The Supplier Compliance Audit: What it is (and Why You Need One)
Summary: A supplier compliance audit verifies whether suppliers meet regulatory, contractual, environmental, labor, and quality requirements with documented evidence rather than assumptions. For supply chain managers, regular supplier compliance audits are now essential for reducing supplier risk and meeting CSDDD, CSRD, and LkSG due diligence expectations. A strong audit process improves accountability, protects market access, […]
Targeting Total Quality: How a Total Quality Management Audit can Help
Summary: A Total Quality Management (TQM) audit evaluates manufacturing processes, supply chain frameworks, and customer experiences to identify inefficiencies that contribute to the 20-30% of revenue companies lose annually to process waste. For QA Directors, Quality Engineers, and Lead Auditors operating under ISO 9001, IATF 16949, or FDA cGMP, TQM audits replace paper-based assessments with […]
Longo’s Wins RCC’s 2022 Excellence in Retailing Award
Digital injury prevention earned Longo's the Retail Council of Canada's 2022 Excellence in Retailing Award in Health, Safety and Wellness. By switching from paper-based safety logging to Certainty Software's digital platform, Longo's achieved a 60% decrease in front-end department incidents. Here is how they did it. Summary: Digital injury prevention transformed Longo's safety program after […]
4 Steps to Perform a Workplace Safety Inspection
Summary: The purpose of workplace safety inspections is to find hazards, verify compliance, and correct unsafe conditions before they cause injuries, downtime, or enforcement action. Regular workplace safety inspections strengthen a safety management system by creating visible accountability, better documentation, and faster follow-through on identified risks. For EHS managers, inspections are one of the most […]
