Gemba Walks

Achieve precision and uniformity during your organization’s Gemba Walks with Certainty’s real-time data tracking, action delegation, and comprehensive reporting.

The Challenge

Overcoming communication barriers affecting the success of Gemba Walks in multi-national businesses.

Enterprise-level firms often face difficulties when it comes to effectively communicating about the planning, performance, and outcomes of Gemba Walks due to their operations spanning multiple geographic regions and time zones. This is particularly challenging when cultural and linguistic barriers come into play. As a result, the clarity and consistency of Gemba Walks can suffer, ultimately leading to quality issues.

The Solution

Improve quality standards with a software solution that revolutionizes communication during the Gemba Walk process, making it faster, more efficient, and crystal clear.

Create and customize multi-lingual forms tailored to your Gemba Walk process.

With Certainty’s comprehensive multilingual capabilities, rest assured that Gemba Walks will never be lost in translation. Customize your form to seamlessly align with your unique Gemba Walk processes and streamline your inspection procedures. Seeking compliance with ISO standards? Craft your form to flawlessly adhere to ISO standards and guarantee top-notch quality assurance.

“With Certainty, we are able to create multilingual checklists with translations (one checklist in several different languages).”

– Matthias Jäger, Quality Engineer, Brose

Take the next step of Gemba Walk communication with diverse form answer options.

Seize command over your organization’s data collection process by eliminating any confusion or miscommunication. Overcome the obstacles presented by geographical barriers in Gemba Walk management with our wide array of form answer options, which include photos, files, documents, and much more.

“Certainty allows us to easily customize our inspection forms and integrate our old paper forms. The translation module is quite useful since we have users speaking French, English, and Spanish.”

– Simon-Pierre Lessard, Director of Quality/Compliance & Environment, St Johns, Packaging

Set a clear path for future Gemba Walks.

Ensure long-term success by effortlessly scheduling your Gemba Walks using Certainty’s advanced Scheduling function. No longer face the hassle of manual scheduling and communicating planned Gemba Walks, as Certainty’s schedule automation and multilingual feature will automatically notify the individuals conducting the walks – in their preferred language. Streamline communication by attaching the customized Gemba Walk forms directly to your schedules, making collaboration a breeze.

“We were looking for a company that we could work closely with and one that would be available to talk to and listen to our needs. Certainty fulfilled this, they are always available and respond quickly when we require support”

– Mark Aston, Quality Assurance Manager at City Energy

Identify and assign corrective actions immediately.

Once Gemba Walks are submitted, set up a personalized alert system that will notify you immediately when any quality issue arises. Take prompt action by implementing your own unique corrective or preventive measures to minimize the risks identified. Make sure that the appropriate individuals, be it a specific user or a particular site group, are directly communicated with to resolve any problems that are discovered.

“The ability of notifications is extremely useful to immediately alert senior management in high-risk situations to resolve any concerns quickly.”

– Daniel Girardi, Continuous Improvement Analyst, Longo’s

Report comprehensive Gemba Walk data that is easily understandable by all stakeholders.

Unleash a whole new level of insights into Gemba Walk performance with the multitude of reporting possibilities available through various filter options. Elevate your and stakeholder understanding of enterprise-level performance by harnessing the power of cutting-edge tools like Power BI, System Reports, or your very own custom-made reports. Gain automated knowledge that effectively communicates performance.

“It is great that we have a relationship with the Certainty team. With other products, usually, you may have a call center. We can discuss issues with Certainty and have them understand our needs. Certainty is flexible, solution-driven, and cost-effective”.

– Carol Flynn, Risk Manager, Anning-Johnson Company

The Features

Features to strengthen your Gemba Walks and ensure quality compliance


  • Truly multilingual answer options that include text, radio buttons, drop-downs, checkboxes, a date picker, a signature, a star rating, bar & QR code readers, GPS locations, and more…
  • Conditional and repeatable questions to automate and standardize your Gemba Walks
  • Fill out your forms with photos, graphics, and documents for greater detail and insight
  • Input data both online and offline
  • App access through major app platforms (iOS, Android, Windows)


  • Track issues identified in your Gemba Walks
  • Extensive and detailed inspection reporting by inspection, user, site, region, question, and answer
  • Business Intelligence Analytics
  • Configure your dashboard to deliver optimal viewpoints of specific or all sites, users, etc.
  • Filterable system reporting
  • Report data analysis and analysis online, or export to PDF, Excel, or CSV formats.
  • Create customized reporting


  • Automated notifications, escalations, and actions
  • Centralized action delegation
  • Configure your action workflows
  • Customizable sites, organization structures, and site groups
  • Change history logs for the entire system
  • Implement and delegate your custom actions

Used by hundreds of thousands to easily complete millions of accurate audits and inspections annually.

International Paper

Rocky Brands

Audit data collection, sorting, entry, and reporting were enormously time-consuming for Rocky Brands. Before Certainty, This was a delay of about a day or two and was a full-time job for one of their associates. This process also required filing and storage space for all the paperwork, and data entry was prone to human error which led to inaccurate reporting.

Learn how Certainty revitalized its audit processes and improved consistency across its organization.

Spend time on prevention, not paperwork