Privacy Policy

Updated May 18, 2022

In this Privacy Policy, you will find information about how Certainty Software handles personal information collected through our websites. In this Privacy Policy, references to “Certainty”, “we” or “us” means Certainty Software, Inc.

Information you provide to us

We collect personal information that you voluntarily submit to us through our websites. For example, if you use the “Contact Us”, “Free Trial” or “Demo Request” features of our websites, we  will collect your name, address, phone number and/or email address and any additional details that you choose to provide.

We use this information to:

  • Respond to your inquiries
  • Manage our relationship with you, such as opening a contact record for you in our relationship management system and contact you periodically
  • Contact you with updates about our business and our industry
  • Send you marketing information invitations to upcoming events

If you use the “Careers” section of our website and apply for a job, we will collect personal information that you send to us through the links and email addresses we provide to you.

This information may include:

  • Your name, address, phone number and email address
  • Your CV or résumé containing details about your qualifications, previous employment history, education history and references
  • Other information you provide

We use this information to evaluate your candidacy, to schedule an interview, to conduct background checks to verify the information you provided to us including your identity, qualifications, work history, education history, and in some cases criminal records history. If you are hired, we will also use this information to establish and manage our relationship with you.

Some areas of our website that may require you to register to access the content, such as safety orientation materials. We use the information you provide to us to manage access to restricted material, including monitoring for misuse.

Information we collect automatically

Our websites also use cookies and similar technologies. Cookies are small text files that are automatically created when you visit our websites and are stored on your device. We may also use beacons which are small files that are embedded in our website. These cookies and similar technologies allow us to understand which pages were visited and how often. In some cases, they are essential in ensuring that you are provided with seamless navigation. We also use these cookies and similar technologies to understand how visitors are using our websites for the purpose of improving and enhancing our website content and functionality and for security purposes.

Information we share

We share information collected through our websites across Certainty Software, Inc. We share this information among our team so that we can direct your inquiry to the right group or person to assist you. We also share information so that we can organize our operations in an efficient manner by sharing services such as information technology and human resource functions.

We may also share information collected through our websites with our service providers. For example, we may share information with our website hosting and information technology consulting service providers, our marketing and promotion service providers, our data analysis service providers, our accounting service providers and auditors, and other service providers. These service providers may assist us in our recruitment, marketing, accounting, business services and other functions. When we share information with third parties who are acting on our behalf, we require those third parties to only use the personal information we provide to them for the purposes of assisting us.

In some cases, third parties may have their own relationship with you or may collect and use information for their own purposes. For example, we use third party analytics providers who may collect and use personal information for the purposes of providing us with information on how our website is operating and other analytics. We may also use Facebook, LinkedIn or other similar social media services that may permit you to access certain areas of our websites using your Facebook or social media account information. When you do so, we will collect profile information from Facebook or the social media provider.

We do not sell personal information; however, we may sell or transfer your personal information as part of the sale of all or a portion of our assets or as part of a corporate reorganization.

Security and location of information

We use physical, administrative and technological procedures designed to help to keep information which is transmitted through the website and stored and used by us secure. However, no information technology system can be guaranteed to be secure. Consequently, we cannot and do not represent, warrant or guarantee the security of any information that you provide to us through our websites. We may store and use your personal information in Canada and across our global Certainty team.

Misuse of our websites

We may collect, use or disclose your personal information without your consent in a number of situations that are permitted by applicable law. For example, we may collect, use and disclose your personal information without your consent in order to detect or prevent fraud or other illegal conduct on or through our website or to investigate a breach of any agreement you have made with us. We may also disclose information at the request of law enforcement (police) in connection with the investigation of an offence. These examples are not exhaustive.

Your choices

If you wish to restrict automatic collection of information as you use our website, you can use the settings in your browser to prevent cookies. You may also opt-out of third-party cookies and similar technologies by using the tools provided by the following organizations:

  • Digital Advertising Alliance of Canada
  • Network Advertising Initiative
  • U.S. Digital Advertising Alliance

You also have the right to access your personal information and to request corrections to it. In some cases, you may have the right to request deletion. To exercise these rights, please contact our team directly.