Summary: Leading safety indicators are proactive measures, such as inspection completion, training participation, and near-miss reporting, that show whether a safety program is preventing incidents before harm occurs. Unlike lagging metrics that only record past outcomes, leading safety indicators help EHS teams spot weakness early and intervene faster. For Safety Directors, tracking the right leading […]
The Impact of Lagging Safety Indicators on Workplace Operations
Summary: Lagging indicators measure incidents and losses that have already occurred, making them essential for understanding historical safety performance and identifying recurring risk patterns. For safety managers, metrics such as recordable injuries, lost time, and severity rates provide the baseline needed to evaluate whether controls are working. Lagging indicators are most useful when they inform […]
PPE Inspections: What They Are and Why You Need Them
Summary: Personal protective equipment is only effective when the right PPE is selected, used correctly, and inspected regularly to confirm it still protects against workplace hazards. For safety managers, PPE compliance is not just about issuing gear; it requires structured inspection, maintenance, and replacement processes aligned with OSHA requirements. Strong PPE programs reduce injury risk, […]
The Global Impact of The German Supply Chain Act (GSCA)
Summary: The German Supply Chain Act affects not only large German companies but also the global suppliers that support them, making human rights and environmental performance a direct business requirement. For supply chain managers, LkSG means supplier risk now includes documented due diligence expectations that can cascade across tiers and borders. Companies selling into Germany […]
FeaturedCustomers selects Certainty Software as a 2022 EHS Management Software Rising Star
Summary: FeaturedCustomers is a B2B software reference platform that helps buyers evaluate vendors using verified customer success content such as testimonials, case studies, and videos. For EHS software buyers, a FeaturedCustomers Rising Star award signals that a platform is gaining traction and delivering measurable value in real-world use. The recognition matters because it reflects market […]
Certainty and DNV Webinar: The importance of supplier due diligence, quality assurance, and compliance management
Summary: The due diligence process has become a critical quality management challenge as regulations including Germany's Supply Chain Act, the EU CSDDD, and the EU CSRD now require companies to document active due diligence across their entire value chains. For QA Managers and Quality Engineers, this Certainty and DNV webinar addresses the intersection of supplier […]
Audit Types Explained: What You Need to Know About First, Second, and Third-Party Audits
Auditing is a process of verifying and evaluating a business’s compliance, quality, and performance. However, there are different types of audits that serve different purposes and have different requirements. In this blog post, you will learn what first-party, second-party, and third-party audits are, how they differ, and why they are important for your business […]
3 Customer Satisfaction Metrics to boost customer loyalty
Summary: Customer satisfaction metrics — Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) — provide Quality Managers with auditable, ISO 9001 Clause 9.1.2-compliant data on how well products and services meet customer expectations. Tracking these KPIs delivers insights that go beyond marketing into quality, safety, and supply chain improvements, helping […]
GRI Standards Collection and Reporting — What it is and Why it Matters
Summary: GRI Standards give organizations a structured way to measure and disclose ESG impacts in a format that is consistent, credible, and comparable. For supply chain and compliance teams, GRI Standards help translate sustainability goals into reportable data that supports CSRD alignment, investor expectations, and supplier oversight. Using GRI well improves transparency and makes ESG […]
The Supplier Compliance Audit: What it is (and Why You Need One)
Summary: A supplier compliance audit verifies whether suppliers meet regulatory, contractual, environmental, labor, and quality requirements with documented evidence rather than assumptions. For supply chain managers, regular supplier compliance audits are now essential for reducing supplier risk and meeting CSDDD, CSRD, and LkSG due diligence expectations. A strong audit process improves accountability, protects market access, […]
