Certainty Blog

What is an ISO Audit — and Why Does Your Business Need One?

The International Organization for Standardization (ISO) is an independent, non-governmental international organization and certification body with more than 167 members. The goal of the ISO is to create voluntary international standards that help companies evaluate and improve current processes. ISO has been creating and evolving standards for more than 70 years, helping companies stay up-to-date […]

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Quality Control Inspections: 5 Common Types to Boost your QMS

Quality control is essential to ensure that products being produced align with specifications and meet basic standards of reliability and safety. As a result, businesses are best served by regularly carrying out a quality control inspection and quality assurance inspection across the production process to assess the current quality and address potential issues. What is […]

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What are first, second, and third-party audits?

Auditing ensures that businesses comply with regulatory standards and are operating properly within these guidelines. This includes financial reporting, quality management systems, safety management systems, and more. Auditing has increased in frequency annually; for instance, in 2020, the Occupational Safety and Health Administration conducted over 21,000 audits. Here, you’ll learn what a first, second, and […]

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3 Customer Satisfaction Metrics to boost customer loyalty

In a recent article from Deloitte, they found that businesses that offer a high-quality customer experience can in fact lower the cost of serving customers by up to 33%. With competition growing rampantly across the business landscape, customer loyalty has grown in importance. The Customer Satisfaction Assessment helps to address customer needs and strengthen the […]

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Targeting Total Quality: How a Total Quality Management Audit can Help

Companies lose between 20 and 30 percent of their revenue each year to process inefficiencies. For manufacturing firms, this loss of revenue is often tied to production line processes that are inconsistent, time-consuming, or error-prone. This in turn reduces overall performance and impacts potential profit. An internal Total Quality Management Audit, also known as a […]

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The Four Phases of Continuous Improvement Assessment — and What They Mean for Your Business

There’s always room for improvement. That’s the idea behind continuous improvement assessment frameworks, which can help organizations identify opportunities for improvement and take effective action. This is a key priority for manufacturing organizations, which continue to experience post-pandemic supply chain challenges — as noted by Bloomberg, the average lead time for materials reached a record-breaking […]

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Keeping Quality High: The Benefits of a Layered Process Audit

Manufacturers in the United States employ more than 8.5 percent of the total workforce and account for over 10 percent of the country’s gross domestic product (GDP).  As the scale of manufacturing ramps up, however, so does regulatory oversight to ensure that products produced meet standards such as the ISO 2859-1 acceptance quality limit (AQL). […]

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ISO-9001-Audit

What Is An ISO 9001 Audit And How To Be Prepared

According to one study, businesses that implemented the ISO 9000-based quality standards found an 18% increase in client satisfaction and a 15% cost reduction. ISO 9001 is an internationally recognized Quality Management System (QMS) criteria program. This program guides businesses of any size to maintain or find improvements in their quality management system and processes. The ISO approach […]

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Quality Inspections

What Are Quality Assurance Inspections And Why They Matter

While price and positive experiences remain the leading factors in brands’ abilities to keep customers satisfied, quality also plays a critical role. According to research firm PWC, 52 percent of U.S. consumers would consider switching from one brand to another based on product quality. The result? It’s critical for companies to create policies and processes that […]

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Kaizen for Continuous Improvement

Kaizen for Continuous Improvement: How it Works

More efficient businesses are more profitable. If staff are not wasting time on redundant, cumbersome, or complex processes, they’re better able to perform their jobs and ensure production targets are met. The challenge? Creating efficient operations isn’t a one-and-done process. Instead, companies need a continuous improvement approach that prioritizes ongoing evaluation to drive sustained success. […]

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Qualitative & Quantitative Risk Assessments

Improving Operational Quality: The Role of Qualitative Risk Assessment

Risks are naturally associated with manufacturing and industrial operations. In 2020 alone, private industry employers reported 2.7 million nonfatal workplace injuries, according to the U.S. Bureau of Labor Statistics. As a result, it’s in a company’s best interest to mitigate risks — and their potentially negative outcomes — wherever possible. To accomplish this goal, organizations […]

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What is 6S Lean — and How Can It Improve Your Operations?

What is 6S Lean — and How Can It Improve Your Operations?

To manage supply chain challenges and ensure regulatory compliance, lean manufacturing has become commonplace for organizations. The approach isn’t new — American industrialists of early 20th-century law lean processes that focused on reducing waste and improving efficiency as a way to increase overall value. The original 5S methodology, meanwhile, emerged as a companion to lean management […]

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Corrective Action Plan

What is a Corrective Action Plan? (CAP).

A Corrective Action Plan (CAP) is a step-by-step tool that addresses negative actions within business operations by offering the actions necessary to correct errors and return operations to meet standards and targets. The plan also instills preventive action from future similar situations from reoccurring. Why is a Corrective Action Plan Important? One of the largest […]

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Gemba walk

The Gemba Walk: The First Step Toward Continuous Improvement

The status quo isn’t sufficient. For businesses to stay lean and ahead of the curve, continuous improvement is key — both processes and policies must be regularly evaluated and upgraded to ensure companies can meet evolving customer expectations and keep pace with industry competitors. But what does this look like in practice? How do companies […]

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Certainty at Keyera Wapati Gas Plant

Certainty Software Simplifies Mobile Quality Assurance Inspections

Certainty Software simplifies mobile quality assurance inspections. Based in Western Canada and headquartered in Calgary, Alberta, Strike Group is an industry leader providing infrastructure construction and maintenance services across Western Canada. Strike has been recognized as a Best Managed Company from 2007 – 2021, and has now grown to include Bob Dale Oilfield Services, Canadian […]

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