The International Organization for Standardization (ISO) is an independent, non-governmental international organization and certification body with more than 167 members. The goal of the ISO is to create voluntary international standards that help companies evaluate and improve current processes. ISO has been creating and evolving standards for more than 70 years, helping companies stay up-to-date […]
Quality Management
Quality Control Inspections: 5 Common Types to Boost Your QMS
How do you know if your products are good enough for your customers? If you are a manufacturer, you probably have a set of quality standards and specifications that you follow to ensure that your products meet the expectations of your customers and the requirements of the market. But how do you verify that your […]
Audit Types Explained: What You Need to Know About First, Second, and Third-Party Audits
Auditing is a process of verifying and evaluating a business’s compliance, quality, and performance. However, there are different types of audits that serve different purposes and have different requirements. In this blog post, you will learn what first-party, second-party, and third-party audits are, how they differ, and why they are important for your business […]
3 Customer Satisfaction Metrics to boost customer loyalty
In a recent article from Deloitte, they found that businesses that offer a high-quality customer experience can lower the cost of serving customers by up to 33%. With competition growing rampantly across the business landscape, customer loyalty has grown in importance. The Customer Satisfaction Assessment helps to address customer needs and strengthen the customer relationship, […]
Targeting Total Quality: How a Total Quality Management Audit can Help
Companies lose between 20 and 30 percent of their revenue each year to process inefficiencies. For manufacturing firms, this loss of revenue is often tied to production line processes that are inconsistent, time-consuming, or error-prone. This in turn reduces overall performance and impacts potential profit. An internal Total Quality Management Audit, also known as a […]
The Four Phases of a Continuous Improvement Assessment — and What They Mean for Your Business
For manufacturing companies to respond to shifting consumer demands and supply chain constraints, continuous improvement is crucial. In order to improve your company’s operations, employ the continuous improvement assessment frameworks described in this blog article. […]
Keeping Quality High: The Benefits of a Layered Process Audit
Manufacturers in the United States employ more than 8.5 percent of the total workforce and account for over 10 percent of the country’s gross domestic product (GDP). As the scale of manufacturing ramps up, however, so does regulatory oversight to ensure that products produced meet standards such as the ISO 2859-1 acceptance quality limit (AQL). […]
What Is An ISO 9001 Audit And How To Be Prepared
According to one study, businesses that implemented the ISO 9000-based quality standards found an 18% increase in client satisfaction and a 15% cost reduction. ISO 9001 is an internationally recognized Quality Management System (QMS) criteria program. This program guides businesses of any size to maintain or find improvements in their quality management system and processes. The ISO approach […]
What Are Quality Assurance Inspections And Why They Matter
While price and positive experiences remain the leading factors in brands’ abilities to keep customers satisfied, quality also plays a critical role. According to research firm PWC, 52 percent of U.S. consumers would consider switching from one brand to another based on product quality. The result? It’s critical for companies to create policies and processes that […]
Kaizen for Continuous Improvement: How it Works
More efficient businesses are more profitable. If employees are not wasting time on redundant, cumbersome, or complex processes, they’re better able to perform their jobs and ensure production targets are met. The challenge? Creating efficient operations isn’t a one-and-done process. Instead, companies need a continuous improvement approach that prioritizes ongoing evaluation to drive sustained success. […]
Improving Operational Quality: The Role of Qualitative Risk Assessment
Risks are naturally associated with manufacturing and industrial operations. In 2020 alone, private industry employers reported 2.7 million nonfatal workplace injuries, according to the U.S. Bureau of Labor Statistics. As a result, it’s in a company’s best interest to mitigate risks — and their potentially negative outcomes — wherever possible. To accomplish this goal, organizations […]
What is 6S Lean — and How Can It Improve Your Operations?
Table of contents To manage supply chain challenges and ensure regulatory compliance, lean manufacturing has become commonplace for organizations. The approach isn’t new — American industrialists of the early 20th century employed lean processes that focused on reducing waste and improving efficiency as a way to increase overall value. The original 5S methodology, meanwhile, emerged as […]
What is a Corrective Action Plan? (CAP).
A Corrective Action Plan (CAP) is a step-by-step tool that addresses negative actions within business operations by offering the actions necessary to correct errors and return operations to meet standards and targets. The plan also instills preventive action to future similar situations from reoccurring. Why is a Corrective Action Plan Important? One of the largest […]
The Gemba Walk: The First Step Toward Continuous Improvement
The status quo isn’t sufficient. For businesses to stay lean and ahead of the curve, continuous improvement is key — both processes and policies must be regularly evaluated and upgraded to ensure companies can meet evolving customer expectations and keep pace with industry competitors. But what does this look like in practice? How do companies […]
Certainty Software Simplifies Mobile Quality Assurance Inspections
Certainty Software simplifies mobile quality assurance inspections. Based in Western Canada and headquartered in Calgary, Alberta, Strike Group is an industry leader providing infrastructure construction and maintenance services across Western Canada. Strike has been recognized as a Best Managed Company from 2007 – 2021, and has now grown to include Bob Dale Oilfield Services, Canadian […]
