Hewitt RobertsCertainty software, EHS Software, Safety data, UncategorizedLeave a Comment


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Alex EckartBehavior based safety, Certainty software, Safety observation, UncategorizedLeave a Comment


The corporate world is full of business improvement programs. Sometimes their adoption is a must to survive in a competitive industry or market, other times they are a passing phase better avoided. Good or bad, essential or avoidable, business improvement programs will undoubtedly have both pros and cons and behavior based safety (BBS) is no different.

 

If implemented correctly – with sufficient leadership commitment, a BBS program will definitely improve safety, morale and productivity. However, as is the case with all enterprise -level initiatives, there are both pros and cons to be considered – BBS is no different. Here are some of the pros and cons to consider for the successful implementation of a BBS program:

Con: Observations can get lost in the weeds. Management can become too focused on observations, thinking that a large amount of worker monitoring is the key. The truth is that observations are only a piece of the puzzle – what’s more important is how this data is used to change the safety behavior of a company.

Con: BBS takes attention away from technical and engineering improvements to safety. This is only if management thinks a behavior based approach to safety is all that they need. In truth, a BBS program is best paired with a variety of safety initiatives.

Con: These programs make it very easy for management to “blame the worker”. Because these programs focus on the behaviors of workers, it’s an easy place for management to place the blame. A good safety leader would recognize that their employee’s decisions are based on the training, incentives, and environment that management may (or may not) have provided.

Pro: BBS is an opportunity to create a positively reinforced safety program. A common mistake of safety professionals is to focus only on correcting unsafe behaviors, assuming that’s the only approach to eliminating workplace accidents. BBS programs are intended to also identify safe behaviors, reward those doing them and promote exemplary behavior.

Pro: Technology can take safety to a new level. Because BBS aims for a holistic approach to safety, it’s important to collect all your observations and data under one umbrella. This will allow safety professionals to notice unsafe trends and see the results of their safety initiatives.

Pro: Behavior Based Safety brings the workers who are most likely to have an accident to the conversation about safety. It’s an opportunity for everyone to contribute their ideas about safety. An effective BBS program has 100% employee buy-in. A shared responsibility towards safety is the only way to deliver lasting and beneficial results.

Like any business improvement program, from a ‘certifiable management system’ to a ‘change management program’, the implementation of any corporate performance improvement program will require commitment and resources; will have supporters and detractors; and will have pros and cons.

In all cases though, when it comes to programs that involve people (i.e. a BBS program), you get out what you put in. Success will be dependent on the commitment provided by leadership to the program, its outcomes and those involved in it.

Hewitt RobertsUncategorizedLeave a Comment


Join us for free at the NSC!

Join Certainty Software at the National Safety Council Congress & Expo in Houston on October 22nd – 24th with this FREE 3-Day Guest Pass ($225 value)!

Follow this link to get your FREE 3 day Guest Pass and complete a ‘Attendee Registration’.

The Certainty Team are at booth 4706 and we look forward to showing you Certainty Software – our world class audit & inspection management software!

Simon BeechinorInspection management, Safety data, Safety management, UncategorizedLeave a Comment


At Certainty Software Software, we are proud of one very important thing. Our clients save an enormous amount of time and money using Certainty Software – our audit and inspection management software solution.

By automating the audit/inspection process with Certainty Software, our clients on average save over $4,000 and avoid more than 125 person hours of data entry, data management and report writing per site/location per year! In fact, we are so confident that Certainty Software will improve performance and save your company time and money that we would like to invite you to take the Certainty Software Challenge to see for yourself.

That’s right, try Certainty Software for FREE for 2 weeks and we will prove to you that you too can quickly and easily set a course to improve your auditing and inspection activities and save an enormous amount of time and money every year. If after your trial you think Certainty Software can save you time and money, simply convert your free trial to a subscription and all of your data will be preserved and the first 3 months are on us!

If you are not satisfied after your free trial,  no problem, no obligation, no risk, no charge.

Not sure? Check out the Kellogg – Certainty Software case study or see what our Certainty Software clients are saying on Capterra.

Maybe? Give it a try and see for yourself how like our Fortune 500 clients you too can improve the efficiency of your auditing and inspection activities while significantly reducing time and cost. Register to start a free trial now!

We look forward to showing you how your company too can save thousands if not hundreds of thousands of dollars every year.

Hewitt RobertsInspection management, Safety data, Safety management, Uncategorized3 Comments


Since the inception of behavioral based safety (BBS) in the early 1970’s, many thousands of companies worldwide have implemented BBS programs as a means to reduce injuries, illnesses, human suffering and ultimately cost. However, like many other business performance improvement movements both prior to and since then, the success of BBS has had mixed results to say the least.

Although the BBS model has evolved over the years in its pursuit of improved results, for many the implementation of a behavioral based safety program has been unsuccessful and led to negative conclusions:

  • BBS is expensive and long term results are not as expected;
  • BBS doesn’t produce lasting results;
  • BBS doesn’t include and unfairly blames workers;
  • BBS focuses on the wrong things;
  • BBS leads to an under reporting of accidents; and,
  • BBS fails to prioritize the important elements of a quality safety program.

However, digging deeper and looking past the failed BBS case studies and naysayers, there have in certain circumstances been phenomenal and encouraging results:

  • The implementation of a BBS program at one of the facilities of a global automobile manufacturing company with 476 employees reduced their average lost time from 11 days/month to 1.5 days/month;
  • The BBS process at an international company with 20,000 employees produced savings of approximately $1,000 per employee in a year; and,
  • A recent study on the business case for investing in a healthy workplace found that the cost-benefit ratio for behavioral safety ranged from $1.50 to $6.15 for every dollar invested.

Why then, when there is so much potential for enormous returns and improved performance through BBS, is it that some BBS programs succeed so remarkably while other fail so badly?

Like most things that involve people, organizational behavior and corporate culture, the answer to this conundrum may be found by simply asking oneself ‘what precisely is BBS and how does it work’?

According to the Cambridge Centre for Behavioral Research:

BBS is the application of behavioral research on human performance to the problems of safety in the workplace; and,
A successful BBS program must employ the science of behavioral analytics (or the science of behavioral change) to improve workplace safety.

Consequently, a successful BBS program must (by definition) include:

Behaviorally specific desirable performance;
The measurement of safety performance; and,
The changing of behavior through feedback – usually immediate.

If we were to look back at the failed BBS case studies, my bet is that you will see a woefully common trend – that in the vast majority of cases of BBS failure, the company in question lacked one or more of these three key ingredients of success.

So, before you start and as you try to implement or improve your BBS program, ask yourself the following:

Has your company clearly defined and communicated the behaviorally specific performance that is desired?
Does your company have the means to measure (e.g. the data necessary to analyze and report) ongoing safety performance?
Does your company have the means (including organizational culture, management systems & commitment) to provide meaningful, relevant and immediate feedback about behavior and performance that must change?

If you can answer yes to ALL three of these questions, then there is no reason whatsoever that your company can’t also implement a successful BBS program and like many others also produce significant improvements in safety performance while simultaneously reducing workplace injury and illness from a BBS program that pays for itself many times over in the years to come.