Frequently Asked Questions

You ask, we answer! Yup, here are all the questions we’ve been asked by customers and prospective customers – most often when trying to make a decision about audit/inspection management software. And, here are the answers – because we believe the best decision is an informed one!

A
How do I Update the Certainty Software Mobile App to Stop Pulling Activation Codes From my Previous Workplace?

On Android devices, app data can persist even after a reinstall, which might cause your Certainty app to continue pulling activation codes from a previous workplace. To resolve this issue:

  1. Go to your phone’s Settings.
  2. Navigate to Apps or Apps and Applications (this may vary depending on your Android version).
  3. Find and select the Certainty app from the list.
  4. Tap on Storage and then select Clear Cache.
  5. After clearing the cache, uninstall and reinstall the Certainty application.

If you use an iPhone or the steps above do not resolve the issue, please get in touch with our support team. We’ll arrange a meeting with our app developers for live troubleshooting.