Frequently Asked Questions

You ask, we answer! Yup, here are all the questions we’ve been asked by customers and prospective customers – most often when trying to make a decision about audit/inspection management software. And, here are the answers – because we believe the best decision is an informed one!

Notifications

Certainty’s administrable notification tools allows you to define any number of rules that trigger the automatic notifications based on the results of audits submitted (e.g. Notify Senior Safety Director when any auditor answers ‘major non-conformance’ to any question in the audit).

Yes, with Certainty’s Action Workflow tool you can automatically notify a user by email when they have been made responsible for an action.

Yes, with Certainty you can email reports both manually or have the system do it for you automatically. With the Certainty app, you can create/download your audit reports (PDF and including images if added during the audit/inspection) and then print, share by email or even sent to someone by text.

Also, with Certainty’s notification tool you can have audit reports automatically sent by email when an audit is completed and lastly, Certainty’s System and Customer Report export feature allows you to export all and any of your reports in a number of formats including: Word, Excel, PowerPoint, PDF, TIFF, XML, CVS, HTML that can then easily be shared by email, print, etc.

Yes, with Certainty’s notification tool you can send automatic notifications and escalation notifications based on the status of an action (e.g. Your action is due in 5 days or Your action is overdue) or even is that status changed (e.g. Notify supervisor of user responsible if action due date is changed).

Yes, Certainty’s Action Workflow tool allows for the creation of escalation notifications that are sent to a user’s boss/supervisor/direct report if and when a corrective action becomes overdue.

Yes, Certainty’s notification tools allow you to configure automatic email notifications (to users or User Groups of your choice) based on the results of audits submitted (e.g. Notify Senior Safety Director when any auditor answers ‘major non-conformance’ to any question in the audit). These email notifications can also include a PDF version of the audit report and/or links directly to the issues identified.

Yes, with Certainty’s notification tool you can have email notifications sent to specified a user(s) automatically when an audit is completed (e.g. Email Senior Safety Director when any regional manager completes an audit) and include in that email a PDF version of the audit report.

Yes, Certainty’s User Group and notification tools allows you to send email notifications to multiple people based on the rules you set for completed audits/inspections.

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