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You ask, we answer! Yup, here are all the questions we’ve been asked by customers and prospective customers – most often when trying to make a decision about audit/inspection management software. And, here are the answers – because we believe the best decision is an informed one!

Is help available if we have issues or problems?

Yes, at Certainty we offer phone, email and web conference-based support. There is a 24/7 email ticketing system that tracks, logs and automatically notifies our support team for all support requests submitted. Our technical support team monitors all support requests 19 hours/day Monday – Friday (excluding statutory holidays) between 9:00 am European time to 7:00 pm Pacific time.

We also offer phone and web-conference support between the hours of 9:00 am Eastern and 5:00 pm Pacific time.

Support is provided free of charge for all material faults/failures (system down, system inoperative; system error, cannot complete a task or loss of data; system error, but work around possible; system productivity/usability issue).

All Corporate-level projects include 5 hours of free professional services to ensure your project is set up and running smoothly right from the start. While most customers don’t need additional professional services for their project, optional service packages are also available in blocks of 10 hours for customers needing additional help with: system configuration and administration, checklist creation, user data uploads, training or Custom Report development.
Step-by-step User Tutorials cover all tools and functionality of the software and are available online for use/download directly from your instance of Certainty.

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