You ask, we answer! Yup, here are all the questions we’ve been asked by customers and prospective customers – most often when trying to make a decision about audit/inspection management software. And, here are the answers – because we believe the best decision is an informed one!
Are you GDPR compliant?
Choose a Question
What’s involved in setting up printable checklists?
How can you get audit / inspection data into Certainty?
What reports are available?
How easy is it to configure the system?
Are there additional costs if other sites, locations or departments in our business want to use the software?
Do we have to licence by user?
Can we add corrective actions on the fly as needed during an audit?
Do you have a sustainability policy?
Can we train our own users?
What if there are bugs or issues that cause us problems?
Can we bulk upload user data?
Can we customize the look and feel of the software?
Can we provide our users with training?
What’s involved in starting a project?
How long does it take to set up a Certainty project?
How often do you backup our data?
If there are hosting issues will we lose our data?
Can we host outside of the USA?
Where is our data stored?
Are you prepared to complete our Corporate IT Data Security Assessment questionnaire?
Are you GDPR compliant?
Will we lose all our data if we move to another solution in future?
Can we de-activate a user’s access (i.e. when they leave the company) but still be able to see the audits they completed?
Are we able to export or migrate our entire project’s data from Certainty if we need to?
Can you provide direct access to our project database?
Can we automatically be logged into your system if we are already logged in on our own corporate network?
Can you customize user access and privileges?
Is help available if we have issues or problems?
Do you offer guaranteed response times for any technical issues raised?
Do you offer 24/7 support?
Can we use the solution at just our location and expand later if there is a need for an enterprise-level solution?
How can we be sure that the solution will meet our needs?
Can you allow access to all sites and data for corporate-level users while limiting site managers, regional managers access to only the data related to their sites or regions?
Can we have a single audit with a core set of required corporate-wide questions but also allow our locations to add their own site-specific audit questions?
Do we have to pay on-going licence fees for users that are no longer active?
What happens to our audit data if we close a plant or location?
We manage jobsite safety on our construction projects that have a specific life cycle – usually about 1 year. Can we keep all historical audit data for finished projects?
We are a construction company and manage ‘projects’ not ‘sites’, can we rename ‘Site’ to ‘Project’?
Can we change the user interface names used?
What support do you offer to get a project up and running?
Can we build our own audit checklists?
Can you limit who has access to build and edit audit checklists?
Can we create work orders in our existing work order management system (Maximo) based on finding in our safety audits?
Can we push findings (and corrective actions) from a safety audit into our existing corporate tool used to manage corrective actions?
Can you have a singe checklist for a combined audit (e.g. quality and safety)?
Can you report safety data separately from a wider monthly SHEQ audit?
Can a single audit checklist be provided in multiple languages?
Can we populate a drop down in a checklist with product data from our SAP system?
Can you integrate with SAP?
Can you integrate with our ERP system?
Can you integrate with our HR database?
What data integration options are available?
Can you limit a user’s access to only one division, a region or country?
Can you be notified when critical/major issues are identified in an audit?
Can overdue actions be escalated?
Can you notify more than one person if there is an issue identified that affects multiple people?
Can a person made responsible for a corrective action be notified when they have been made responsible for an action?
Can you be notified when someone completes an audit?
Can audit reports be emailed?
Can I be notified if a corrective action becomes overdue?
As a regional manager, can I be notified if an issue has been identified by one of my safety auditors?
Can we manage corrective actions?
Can we report data in multiple languages?
Can I have my own reports or report on my own metrics?
Can you print an audit report from the app?
Can you email an audit report in the field or on the fly?
Can we schedule reports to be sent automatically to our senior executives?
How can we conduct audits in explosive environments?
How can we conduct audits in areas where smartphone and tablets are forbidden?
Is there a way to avoid having to re-key audit findings into Excel spreadsheets for reporting?
With paper-based audits sent into the system, can you see hand written comments included in the original audit?
Can you add images to your audit findings?
Can you report KPI’s based on the number of safety observations completed by an employee compared to the amount they were expected to complete?
Can we create customized reports?
Are there drill through reports?
Can you report on a specific shift, department or team of people?
Can you report by region, division or country rather than just by site?
Can we report data in real time?
Can we have reports automatically emailed to senior management on a scheduled basis?
Can we have reports automatically emailed to people who don’t use the system?
Can we report core monthly ‘corporate’ metrics from audits that also include site-specific audit questions and data?
Can we create an audit checklist centrally that all sites can use for an audit?
Can we collect safety data from across the country and around the globe and compile safety reports for our senior executives?
How can we report corporate-wide KPI’s and key safety metrics?
Can we manage printable audit checklists centrally but allow our safety auditors to print those checklists locally?
Can you create scored audits?
How can you ensure that the audit data collected is consistent and comparable company-wide?
Can we have a checklist that has a core set of corporate questions but also has additional site-specific questions?
Can we duplicate a checklist?
Can we create a single audit checklist that can be used company-wide?
Can we use the app to read bar codes on safety equipment?
We have hundreds of pieces of equipment that are inspected regularly and need to easily identify which piece of equipment is being inspected?
Can we add signatures to our audits?
Can we link our own corporate safety procedures to audit questions to provide supporting information to our auditors?
Can you include images in audit questions to show auditors what something is supposed to look like?
Can we add images to our audit findings?
We operate in multiple countries and in multiple languages, can we have a central English version of our audit checklists with versions for auditors in their local languages?
Is Certainty multi-lingual?
Can we collect audit data online and offline?
Some of our sites don’t have internet or WiFi but most do and we don’t want 2 different systems to collect safety inspection data.
Its difficult to get people to actually do the safety observations they are supposed to do, how can you help with that?
How long does it take for the completed audits to get into they system?
Can you enter audit results from a PC?
Can you conduct an audit using a smartphone or tablet?
Is there an app?
Whats’ the difference between using the Certainty app vs. PC to enter audit results?
With paper-based audits sent into the system, is there a copy of the original audit?
Can we print our own paper-based audit checklists?
Can we use paper-based audit checklists?