You ask, we answer! Yup, here are all the questions we’ve been asked by customers and prospective customers – most often when trying to make a decision about audit/inspection management software. And, here are the answers – because we believe the best decision is an informed one!
What’s involved in setting up printable checklists?- How can you get audit / inspection data into Certainty?
- What reports are available?
- How easy is it to configure the system?
- Are there additional costs if other sites, locations or departments in our business want to use the software?
- Do we have to licence by user?
- Can we add corrective actions on the fly as needed during an audit?
- Do you have a sustainability policy?
- Can we train our own users?
- What if there are bugs or issues that cause us problems?
- Can we bulk upload user data?
- Can we customize the look and feel of the software?
- Can we provide our users with training?
- What’s involved in starting a project?
- How long does it take to set up a Certainty project?
- How often do you backup our data?
- If there are hosting issues will we lose our data?
- Can we host outside of the USA?
- Where is our data stored?
- Are you prepared to complete our Corporate IT Data Security Assessment questionnaire?
- Are you GDPR compliant?
- Will we lose all our data if we move to another solution in future?
- Can we de-activate a user’s access (i.e. when they leave the company) but still be able to see the audits they completed?
- Are we able to export or migrate our entire project’s data from Certainty if we need to?
- Can you provide direct access to our project database?
- Can we automatically be logged into your system if we are already logged in on our own corporate network?
- Can you customize user access and privileges?
- Is help available if we have issues or problems?
- Do you offer guaranteed response times for any technical issues raised?
- Do you offer 24/7 support?
- Can we use the solution at just our location and expand later if there is a need for an enterprise-level solution?
- How can we be sure that the solution will meet our needs?
- Can you allow access to all sites and data for corporate-level users while limiting site managers, regional managers access to only the data related to their sites or regions?
- Can we have a single audit with a core set of required corporate-wide questions but also allow our locations to add their own site-specific audit questions?
- Do we have to pay on-going licence fees for users that are no longer active?
- What happens to our audit data if we close a plant or location?
- We manage jobsite safety on our construction projects that have a specific life cycle – usually about 1 year. Can we keep all historical audit data for finished projects?
- We are a construction company and manage ‘projects’ not ‘sites’, can we rename ‘Site’ to ‘Project’?
- Can we change the user interface names used?
- What support do you offer to get a project up and running?
- Can we build our own audit checklists?
- Can you limit who has access to build and edit audit checklists?
- Can we create work orders in our existing work order management system (Maximo) based on finding in our safety audits?
- Can we push findings (and corrective actions) from a safety audit into our existing corporate tool used to manage corrective actions?
- Can you have a singe checklist for a combined audit (e.g. quality and safety)?
- Can you report safety data separately from a wider monthly SHEQ audit?
- Can a single audit checklist be provided in multiple languages?
- Can we populate a drop down in a checklist with product data from our SAP system?
- Can you integrate with SAP?
- Can you integrate with our ERP system?
- Can you integrate with our HR database?
- What data integration options are available?
- Can you limit a user’s access to only one division, a region or country?
- Can you be notified when critical/major issues are identified in an audit?
- Can overdue actions be escalated?
- Can you notify more than one person if there is an issue identified that affects multiple people?
- Can a person made responsible for a corrective action be notified when they have been made responsible for an action?
- Can you be notified when someone completes an audit?
- Can audit reports be emailed?
- Can I be notified if a corrective action becomes overdue?
- As a regional manager, can I be notified if an issue has been identified by one of my safety auditors?
- Can we manage corrective actions?
- Can we report data in multiple languages?
- Can I have my own reports or report on my own metrics?
- Can you print an audit report from the app?
- Can you email an audit report in the field or on the fly?
- Can we schedule reports to be sent automatically to our senior executives?
- How can we conduct audits in explosive environments?
- How can we conduct audits in areas where smartphone and tablets are forbidden?
- Is there a way to avoid having to re-key audit findings into Excel spreadsheets for reporting?
- With paper-based audits sent into the system, can you see hand written comments included in the original audit?
- Can you add images to your audit findings?
- Can you report KPI’s based on the number of safety observations completed by an employee compared to the amount they were expected to complete?
- Can we create customized reports?
- Are there drill through reports?
- Can you report on a specific shift, department or team of people?
- Can you report by region, division or country rather than just by site?
- Can we report data in real time?
- Can we have reports automatically emailed to senior management on a scheduled basis?
- Can we have reports automatically emailed to people who don’t use the system?
- Can we report core monthly ‘corporate’ metrics from audits that also include site-specific audit questions and data?
- Can we create an audit checklist centrally that all sites can use for an audit?
- Can we collect safety data from across the country and around the globe and compile safety reports for our senior executives?
- How can we report corporate-wide KPI’s and key safety metrics?
- Can we manage printable audit checklists centrally but allow our safety auditors to print those checklists locally?
- Can you create scored audits?
- How can you ensure that the audit data collected is consistent and comparable company-wide?
- Can we have a checklist that has a core set of corporate questions but also has additional site-specific questions?
- Can we duplicate a checklist?
- Can we create a single audit checklist that can be used company-wide?
- Can we use the app to read bar codes on safety equipment?
- We have hundreds of pieces of equipment that are inspected regularly and need to easily identify which piece of equipment is being inspected?
- Can we add signatures to our audits?
- Can we link our own corporate safety procedures to audit questions to provide supporting information to our auditors?
- Can you include images in audit questions to show auditors what something is supposed to look like?
- Can we add images to our audit findings?
- We operate in multiple countries and in multiple languages, can we have a central English version of our audit checklists with versions for auditors in their local languages?
- Is Certainty multi-lingual?
- Can we collect audit data online and offline?
- Some of our sites don’t have internet or WiFi but most do and we don’t want 2 different systems to collect safety inspection data.
- Its difficult to get people to actually do the safety observations they are supposed to do, how can you help with that?
- How long does it take for the completed audits to get into they system?
- Can you enter audit results from a PC?
- Can you conduct an audit using a smartphone or tablet?
- Is there an app for mobile devices?
- Whats’ the difference between using the Certainty app vs. PC to enter audit results?
- With paper-based audits sent into the system, is there a copy of the original audit?
- Can we print our own paper-based audit checklists?
- Can we use paper-based audit checklists?