Digital injury prevention earned Longo's the Retail Council of Canada's 2022 Excellence in Retailing Award in Health, Safety and Wellness. By switching from paper-based safety logging to Certainty Software's digital platform, Longo's achieved a 60% decrease in front-end department incidents. Here is how they did it.
Summary: Digital injury prevention transformed Longo's safety program after switching from paper-based logging to Certainty Software's digital platform, resulting in a 60% decrease in front-end department incidents and winning the RCC's 2022 Excellence in Retailing Award.
We’d like to congratulate the Longo’s team for their dedication to improving their injury prevention efforts and overall safety culture success. Their transition from using paper-based safety logging to Certainty Software’s digital safety inspecting, logging, and reporting has been nothing less than incredible and we are honored to have helped in reaching their safety goals.
The Longo’s Safety Journey
Family-operated since 1956, the Longo’s family, their thousands of Team Members, and its business partners have grown their retail supermarket and grocery delivery service into a staple across Ontario.
What’s driven this success? Longo’s prides itself on how they treat their Guests like family – and that means they will only serve to others what they would serve their own families. To maintain this level of excellence, Longo’s has always prioritized the health and safety of its customers, Team Members, and community. The company is guided by a vision to fuel happier and healthier lives as your most trusted and relied-upon food partner.
How Longo’s Achieved Digital Injury Prevention
For years, Longo’s was relying on a traditional paper-based logging system to document their cleaning, temperature checks, and safety sweep inspections for slip, trip, and fall injuries. The effects of the COVID-19 Pandemic led Longo’s to find a better and more time-efficient solution for both their current inspections and their newer health and safety protocol inspections resulting from the pandemic.
That’s when Longo’s discovered Certainty Software. With Certainty Software, Longo’s was able to perform the same inspection and logging procedures in a simpler and less time-consuming manner. Certainty Software’s mobile and online platform, customizable inspections and checklists, and real-time reporting resulted in improvements to Longo’s safety efforts, saved the company time, and reduced their injury expenses.
In 2021, Longo’s transitioned all their health and safety and risk-based logs from paper-based to Certainty Software’s digital platform. These logs included:
- Sweep Logs
- Joint Health and Safety Committee Inspections
- COVID-19 High Touchpoint Cleaning
- Safety and Security Audits
- Temperature Logs
- Daily/Weekly Cleaning Logs
- Receiving Logs
- Washroom Cleaning Checklist
Results: Reduced Incidents with Digital Safety Inspections
In just a short amount of time, Longo’s saw great results from switching to Certainty Software. Since switching to Certainty in 2021, safety logs are much easier to complete by Team Members, and Longo’s has been able to better represent their efforts toward safety compliance. Before implementing Certainty Software, Operators at Longo’s would scan multiple documents to Risk Management for submissions to insurance or the Ministry of Labour. Now, this step is eliminated thanks to Certainty Software’s digital platform where records can be obtained immediately by the business’s Health and Safety and Claims team.
The numbers don’t lie either. Since August of 2021, Longo’s has seen a 60% decrease in incidents in their front-end departments, monthly declines in their injury rates for both Members and Guests, and has reached their health and safety targets.
I am amazed at what Longo’s have achieved. They have transitioned their entire safety inspection program so quickly, smoothly, and successfully. In the 2 years since we began working together, the Health and Safety and Continuous Improvement teams at Longo’s have transitioned from being paper based to now completing almost 2 million inspections a year with Certainty. That’s over 5,500 inspections a day!
Congratulations to all of our colleagues at Longo’s and the Longo’s Team on winning this award. I am really humbled that Certainty was able to play such a key role in this transition and in this great success!
Hewitt Roberts, CEO, Certainty Software
To learn more on Longo’s path to success with Certainty Software, click here.
Longo's digital injury prevention program now covers sweep logs, joint health and safety committee inspections, COVID-19 high touchpoint cleaning, and temperature logs across all locations.
The success of this digital injury prevention initiative demonstrates how grocery retailers can reduce workplace incidents through real-time safety data collection and reporting.
Frequently Asked Questions (FAQs)
What is the RCC Excellence in Retailing Award?
The RCC Excellence in Retailing Award is presented by the Retail Council of Canada to recognize outstanding achievements in the retail industry. Longo's won the 2022 award in the Health, Safety and Wellness category for their digital injury prevention program powered by Certainty Software.
How did Longo's reduce workplace incidents by 60%?
Longo's transitioned from paper-based safety logging to Certainty Software's digital platform in 2021. By digitizing sweep logs, safety audits, temperature logs, and cleaning checklists, they gained real-time reporting capabilities that allowed faster corrective action and better compliance tracking.
What safety inspections did Longo's digitize with Certainty Software?
Longo's digitized multiple inspection types including sweep logs, joint health and safety committee inspections, COVID-19 high touchpoint cleaning logs, safety and security audits, temperature logs, daily and weekly cleaning logs, receiving logs, and washroom cleaning checklists.
What are the benefits of digital injury prevention in retail?
Digital injury prevention replaces paper-based safety processes with real-time digital inspections and reporting. Benefits include faster incident response, easier compliance documentation, reduced reporting time for supervisors, and measurable decreases in workplace injury rates.
