We appreciate that every business has its own unique needs and that Certainty may not be the best solution for yours – which is why we offer a 30-day Proof of Concept with your audit checklists and data so that you can be assured your needs will be met before you have to commit. Proof […]
Archives: FAQs
Do You Offer 24/7 Support?
At Certainty, we offer phone, email, and web conference-based support. There is a 24/7 email ticketing system that tracks, logs, and automatically notifies our support team about all support requests submitted. Our technical support team monitors all support requests 19 hours/day Monday – Friday (excluding statutory holidays) between 9:00 am European time to 7:00 pm […]
Do You Offer Guaranteed Response Times For Any Technical Issues Raised?
Yes, as outlined in our Software Licence Agreement, material faults and failures are classified as follows:(a) System down, system inoperative;(b) System error, cannot complete a task or loss of data;(c) System error, but work around possible;(d) System productivity/usability issue. All Corporate-level customers and customers who log class (a) faults/failures will receive immediate attention and customers […]
Is Help Available If We Have Issues Or Problems?
Yes, at Certainty we offer phone, email, and web conference-based support. There is a 24/7 email ticketing system that tracks, logs, and automatically notifies our support team of all support requests submitted. Our technical support team monitors all support requests 19 hours/day Monday – Friday (excluding statutory holidays) between 9:00 am European time to 7:00 […]
Are We Able To Export Or Migrate Our Entire Project’s Data From Certainty If We Need To?
Yes, with Certainty, your project data belongs to you and if you ever need your data exported or migrated elsewhere, we are here to help and can provide full and complete backups/copies of your data at any time. […]
Will We Lose All Our Data If We Move To Another Solution In Future?
No, with Certainty, your project data belongs to you and if you ever need your data exported or migrated elsewhere, we are here to help and can provide full and complete backups/copies of your data at any time. […]
How Long Does It Take To Set Up A Certainty Project?
Implementing Certainty is a 6 or 7-step process (depending on whether you want printable checklists or not) and all Corporate-level projects include five (5) hours of free professional services from us to make sure you are up and running quickly and easily. The initial set-up of your project on our servers is done by our […]
What’s Involved In Starting A Project?
Set up of a Certainty project is a 6 or 7-step process (depending on whether you want printable checklists or not) and all Corporate-level projects come with five (5) hours of free professional services from us to make sure you are up and running quickly and easily. The initial set-up of your project on our […]
Can We Provide Our Users With Training?
Yes. In fact, the Certainty app – for completing audits and inspection on your phone or device – is exceptionally easy-to-use and requires little or no user training at all. Additionally, we can provide ‘Train the Trainer Training’ for System Administrators and User Tutorials are available online and provide step-by-step instructions on all tools in […]
Can We Bulk Upload User Data?
Yes, this can be done using the Certainty Project Data Upload Template which is an Excel spreadsheet that will be provided to you or you can download it here. Once we have this back from you, we will upload your data into your new or existing instance of Certainty. Download here. […]
