Certainty’s administrable notification tools allows you to define any number of rules that trigger the automatic notifications based on the results of audits submitted (e.g. Notify Senior Safety Director when any auditor answers ‘major non-conformance’ to any question in the audit). […]
Archives: FAQs
Can You Notify More Than One Person If There Is An Issue Identified That Affects Multiple People?
Yes, Certainty’s User Group and notification tools allows you to send email notifications to multiple people based on the rules you set for completed audits/inspections. […]
Are You GDPR Compliant?
Yes, Certainty Software, Inc. is compliant with the GDPR – Regulation (EU) 2016/679 of the European Parliament and have policies and procedures in place to ensure continued compliance including our Cross Border Personal Data Transfer Procedure. […]
Are You Prepared To Complete Our Corporate IT Data Security Assessment Questionnaire?
Absolutely. As a solutions provider to some of the largest companies in world, we regularly complete IT Data Security questionnaires and operate in accordance with our own IT and data security policies, procedures and practices to meet the critical data security requirement of our all customers from small, family-run to global, Fortune 500. […]
Where Is Our Data Stored?
Certainty Software, Inc. has chosen Amazon Web Services as our hosting partner and we have servers with them in the USA and Ireland and have a number of alternative hosting locations available to us internationally. As a cloud-based business, data security is the bedrock of our business and to ensure we meet the highest data […]
Can We Host Outside Of The USA?
Yes, Certainty Software, Inc. has chosen Amazon Web Services as our hosting partner and we have servers with them in the USA and Ireland and have a number of alternative hosting locations available to us internationally. […]
If There Are Hosting Issues Will We Lose Our Data?
No, we make full weekly and daily incremental backups of your data for you. Backups run on a 14-day cycle during which there are 2 full backups (once a week), and 12 incremental backups (the other 6 days of each week). Backup covers all “cold” data which includes the operating system and practically everything else […]
How Often Do You Backup Our Data?
We make full weekly and daily incremental backups of your data for you. Backups run on a 14-day cycle during which there are 2 full backups (once a week), and 12 incremental backups (the other 6 days of each week). Backup covers all “cold” data which includes the operating system and practically everything else except […]
How Can You Get Audit / Inspection Data Into Certainty?
Certainty allows for data entry using: paper – printed checklists completed by hand and submitted using scan-to-email from any standard printer/scanner and digitized automatically using our optical character recognition (OCR) technology;browser – any internet-connected, browser-enabled device (pc, laptop, smartphone, tablet, etc.);Excel – export checklists as Excel spreadsheets, complete on or offline and import automatically by email; and,Certainty app – […]
What Support Do You Offer To Get A Project Up And Running?
All Corporate-level projects include 5 hours of free professional services to ensure your project is set up and running smoothly right from the start. While most customers don’t need additional professional services for their project, optional service packages are also available in blocks of 10 hours for customers needing additional help with: system configuration and […]
