Summary: Goodman Telecom Services (GTS) uses Certainty Software to manage telecom safety inspections across its workforce of over 400 field technicians. With more than 130,000 completed 5G/4G/3G projects, GTS relies on Certainty to conduct, report, and track safety inspections in real time. The platform's ease of use allows GTS to create templates, push them to the field, and make live updates — improving compliance and visibility across all operations.
Managing telecom safety inspections across a large mobile workforce requires reliable, real-time software that keeps field teams aligned with compliance standards. Goodman Telecom Services (GTS), a US-based technology service company with over 400 professionals, turned to Certainty Software to streamline safety inspections at cell tower sites nationwide. Here is how GTS uses Certainty to conduct, report, and manage safety inspections across its operations.
With a workforce of over 400 telecom professionals and W-2 technicians, Goodman Telecom provides services to network operators, OEMs ,and enterprise clients and has completed over 130,000 5G/4G/3G projects and makes more than 60,000 cell site and central office service calls annually.
GTS uses Certainty to conduct, report and manage safety inspections across its workforce in the field while maintaining cellphone towers and mobile network facilities.
“As a new customer to Certainty Software, it has been an eye-opening experience. The ease of use to create a template and push it out to the field is like no other software ever used. Changes can be made and updates performed in a live setting. This software allows companies of all sizes to gather information from the field with instant feedback. I recommend this software to all sizes of companies.” Ted Luebbert, Training Manager – Goodman Telecom Service
By digitizing their telecom safety inspections, GTS gained instant visibility into field compliance across more than 60,000 annual service calls.
Certainty's mobile-first platform makes it easy to standardize telecom safety inspections, ensuring every technician follows the same checklist whether working on a 5G upgrade or routine cell site maintenance.
Frequently Asked Questions (FAQs)
What are telecom safety inspections?
Telecom safety inspections are systematic evaluations conducted at cell tower sites and network facilities to ensure worker safety, regulatory compliance, and equipment integrity. They typically cover fall protection, electrical hazards, RF exposure, and structural stability of towers and equipment.
Why do telecom companies need digital inspection software?
Digital inspection software allows telecom companies to standardize checklists, collect real-time field data, and generate instant compliance reports across distributed workforces. This eliminates paper-based inefficiencies and ensures that safety issues are identified and resolved quickly.
How does Certainty Software support field safety inspections?
Certainty Software provides a mobile-first platform that lets organizations create custom inspection templates, deploy them to field teams instantly, and track results through dashboards and automated reports. It supports offline data collection, photo capture, and corrective action workflows.
What OSHA standards apply to telecom tower safety?
OSHA’s telecommunications standards (29 CFR 1926, Subpart V) cover requirements for working on communication towers, including fall protection, structural safety, and electrical hazard controls. Employers must ensure workers are trained and that all equipment meets applicable safety standards.
