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You ask, we answer! Yup, here are all the questions we’ve been asked by customers and prospective customers – most often when trying to make a decision about audit/inspection management software. And, here are the answers – because we believe the best decision is an informed one!


Can we train our own users?

Yes, in fact, the Certainty app – for completing audits and inspection on your phone or device – is exceptionally easy-to-use and requires little or no training at all.

Training for your System Administrators can be provided online by one of our Customer Service team and typically only takes about an hour.

User Tutorials are available online and provide step-by-step instructions on all tools in the system. Also, for those that either missed initial training or want to learn more about the software, we regularly (monthly) provide ‘Best Practice Masterclasses’ that are free to attend and cover all aspects of the software on a rotating basis.


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