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You ask, we answer! Yup, here are all the questions we’ve been asked by customers and prospective customers – most often when trying to make a decision about audit/inspection management software. And, here are the answers – because we believe the best decision is an informed one!


Can we manage corrective actions?

Certainty’s Action Workflow tool provides all that is needed to manage actions from creation to closure. The Action Workflow tool allows you to define rules that trigger the automatic creation and delegation of corrective actions (e.g. corrective action automatically created and delegated when any auditor answers ‘major non-conformance’ to any question in the audit); you can also set notification rules to automatically send email notifications based on the status of an action in the system (e.g. ‘notify user responsible for any new action delegated to them‘; or, ‘notify user when action becomes overdue‘); and, the Action Workflow tool allows for the creation of escalation notifications to send emails to a user’s boss/supervisor.


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