Alex EckartBehavior based safety, Certainty software, EHS Software, Enterprise software, Safety inspection, Safety management, Safety observation, UncategorizedLeave a Comment


In this blog series we will explore some of the questions, benefits, misconceptions, and methods of Behavioral Based Safety Programs (BBS). We have spoken with industry professionals Joseph Braun, EHS Manager at Ferrara Candy Company; John Peoples, Global EHS Manager at Huntsman Corporation; and Chad Rasmussen, EHS Manager at Cardinal Health to get an insider look on how to manage an effective Behavior Based Safety management program.

Including BBS in your safety management program

To some people the benefits of a Behavior Based Safety programs may seem elusive – how could you get concrete data from the common-place everyday actions and decisions of your employees? Should it just be assumed that resources be put towards preventative measures and protective equipment, tangible assets, where the value they bring to safety is more apparent? This kind of thinking overlooks the common factor that is universal to all workplace injuries – people.

A safety program that does not take special consideration of human attitudes, beliefs, ideas, and feelings towards safety is missing a huge piece of the safety pie. Behavioral Based Safety takes a holistic approach to safety – it looks at the big picture, the safety environment of a workplace, and unearths the root causes of potential hazards and unsafe behaviors. As Joseph Braun, EHS Manager at Ferrara Candy CO. puts it, “BBS helps to get a feel for what is really going on at the floor level. It provides data to make decisions on where to focus your safety programs and what areas are lacking”. A BBS program helps you identify exactly where those resources and tangible safety assets are most required.

A safety program that focuses only on unsafe behaviors and hazards associated with a job can undergo the unfortunate result of becoming reactionary, addressing dangers after they have already had a negative impact on your business and employees. This defeats the purpose of a safety program altogether. To truly increase the positive outlook on the safety environment of your business you will also need to focus on what works. What are the every-day actions of my employees that are guaranteeing their safety and the safety of their peers? As Chad Rasmussen, EHS Manager at Cardinal Health puts it “Not all hazards can be controlled by elimination or engineering. When employees need to be trusted to make decisions regarding their safety, the right choices need to be reinforced. People get complacent and don’t always notice positive outcomes when they become routine. At that point people start to knowingly or unknowingly start making riskier choices”. Identifying and positively reinforcing these actions is what an effective BBS program aims to do.

It may take time, but if planned extensively, followed rigidly, and executed efficiently, a BBS program can have a very positive impact on the environment of a workplace and the well-being of the employees. It empowers workers, as John Peoples, Global EHS Manager at Huntsman Corporation puts it, “it provides an opportunity to recognize and reinforce high standards and good practices displayed by our teams”. This high standard is the best possible outcome you can achieve from and effective BBS program. This high standard of safety will directly prevent workplace accidents and injuries before they can happen. It is not a reactionary approach, it is a proactive one that could even save lives.

Take some time to consider the benefits of a BBS program. As we have explored here, it can be effective in addressing some key areas that could be lacking from your safety program. Do you have trouble bringing your employees into the safety conversation? Do you want the confidence to trust your employees to make the right decisions? Do you want your employees to become Safety Leaders and take proactive steps towards a safer work environment? If you answered yes to any of these questions, maybe it is time to give Behavior Based Safety a second look.

Stay tuned for more blogs in this series!

Hewitt RobertsCertainty software, Construction safety, EHS Software, Inspection management, Safety audits, Safety inspection, Safety management, Safety observation, UncategorizedLeave a Comment


In this blog series we’ll be looking at safety in the construction industry. Construction is one of the most danger-prone industries there is – responsible for approximately 1 in 5 workplace fatalities. How can construction companies successfully create a safety program and achieve buy in? We’ve spoken with industry professionals Steve Mellard, National Safety Director at Anning Johnson and Desire’e Ropel, Safety Manager at Hermanson to get an insider look into how to manage safety in the construction industry.Top 7 Construction Safety Issues

Previously in our construction safety series, we discussed ways to increase employee buy-in to your organization’s safety culture. In this post we’ll take a look at the top 7 safety issues currently facing the construction industry – and how you can overcome them.

1. Workers Need Proper Tools & Equipment

It can be surprisingly common for workers to start a job without proper tools and equipment, particularly if they are quickly switching between tasks. Your organization’s safety program should emphasize that workers should never start any job (no matter how small) without all of the required tools and safety equipment – accidents only take seconds to happen.

2. Continuous Safety Training is Necessary

Laws and policies surrounding safety in the workplace are constantly changing, and a number of factors can change safety policies – including new laws and standards, incidents, new equipment and new projects. This means that safety training is not a one time thing! Conducting regular safety training to teach new safety practices, as well as to reinforce old ones, is crucial to a successful safety management program.

3. Tracking For Compliance

While your organization may have a robust safety program in place, it won’t be fully effective if proper tracking for compliance is not implemented. Your organization needs a centralized system to ensure procedures are being followed. (If you’re looking for a solution to manage and report business risk, compliance, and performance metrics easily, Certainty Software is here to help!)

4. The Safety Practices of Contracted Organizations

Working on a large construction project can often mean that general contractors and sub-contractors are also sharing the job site. Safety issues can arise if those companies have less than desirable safety cultures. Management should ensure that any contractors present on the job site are abiding by the organizations safety rules and procedures, as well as following company policy on tracking for compliance (see #3 above).

5. Prioritizing Safety, Along with Schedule and Budget

Being on-schedule and on-budget are the bottom line of any construction business. Before standardized safety regulations, many workers were constantly put at risk due to an emphasis on speed and budget. However, these days it’s known that a healthy workforce is also a cost-effective workforce. The total cost of fatal and nonfatal injuries in the construction industry is estimated at nearly $13 billion annually. Safety needs to be considered as an equal to schedule and budget.

6. Having an Aging Workforce

Most studies suggest that injuries are less frequent but more severe among older construction workers. Data shows that worker compensation costs increase with the age of workers, in part due to greater lost work time per incident. Organizations can mitigate this risk by adapting the workplace to fit the needs of older workers. This can be done by using lighter tools and materials as well as emphasizing ergonomic working practices.

7. Poor Habits and Resistance to Change

Poor habits from previous work places can be difficult to shake. This may be especially present in new employees who haven’t yet adjusted to your safety culture. Very experienced workers can also be resistant to change and may think “we’ve done it this way for 20 years, why does it need to change now?” Continuously reinforcing the safety program, and offering rewards for change will help make sure all workers are on the same page when it comes to safety.

In the next blog in our series on construction safety, we’ll discuss the #1 safety issue in construction as told by top safety management leaders.

Stay tuned!

Other blogs in this series you may be interested in:

4 Considerations When Improving Safety In The Construction Industry

What Must A Construction Safety Program Include To Be Effective?

How Leadership Style Affects Safety Performance in Construction

Boosting Employee Buy-In To Your Safety Culture and Construction Safety Program

Hewitt RobertsBehavior based safety, Certainty software, Construction safety, EHS Software, Safety inspection, Safety management, UncategorizedLeave a Comment


In this blog series we’ll be looking at safety in the construction industry. Construction is one of the most danger-prone industries there is – responsible for approximately 1 in 5 workplace fatalities. How can construction companies successfully create a safety program and achieve buy in? We’ve spoken with industry professionals Steve Mellard, National Safety Director at Anning Johnson and Desire’e Ropel, Safety Manager at Hermanson to get an insider look into how to manage safety in the construction industry.

Boosting Employee Buy In

Previously, we discussed how leadership style affects safety performance in construction. A key takeaway from that article was that safety on the job site is not just the responsibility of the safety manager. Getting buy-in from employees is absolutely crucial to the success of a safety management program and for creating a safety culture in your organization.

The term “safety culture” was first used by the International Atomic Energy Agency in its 1986 Chernobyl Accident Summary Report to describe how the thinking and behaviors of people in the nuclear plant contributed to the accident. While the concept has been around for over 30 years, successfully increasing employee buy-in is still something that many organizations struggle with. Let’s first look at some reasons employees may not buy-in to a safety culture.

Barriers to Employee Buy-In

  • Employees with inadequate training/skills/experience are unaware of hazards
  • The organization is growing too quickly and not emphasizing safety practices
  • There is a perceived, or actual, lack of time
  • Employees have a lack of interest in safety issues as they don’t feel it’s relevant to them
  • Employees feel invincible since they haven’t yet had an incident
  • Management involvement & buy-in from the top

Evidently there are a number of barriers to employee buy-in that must be considered. When your organization has committed to creating a safety culture, here are some ways to start increasing employee buy-in:

Enforcement

It’s one thing to have a written policy – it’s another to enforce the policy. Employees need to know that safety is an enforced priority for upper-management. Desire’e Ropel, Safety Manager at Hermanson recommends giving ownership to employees and field-leaders to help develop policies, and that enforcement should come from the leaders in the field. This way, everyone knows that they have a voice and it will be heard.

Safety Incentive Program

Steve Mellard, National Safety Director at Anning Johnson recommends utilizing a rewards program where gift cards and other apparel are given on a regular basis. This helps to show employees and their families that safety behavior is valued and rewarded. These programs should be simple and reward often since safety behavior needs to be repeated on a daily basis. Check out these tips from EHS Today about how to launch a successful safety incentives program.

Individual Approach

While Steve Mellard recommends a rewards program, he emphasizes that nothing beats a personalized approach. Employees need to feel heard and have an open forum where they can discuss safety issues openly and directly. It’s important that this communication is not blame-focused and non-punitive.

Checklists

Integrating checklists is an extremely effective tool in creating employee buy-in. Safety solutions software, such as Certainty Software, allows for company-wide monitoring, audit and safety scheduling and push-reminders, user specific dashboards and more. This helps to ingrain a safety focus into everyday work, and helps to turn safety procedures into a routine part of the workday.

In the next blog in our series on construction safety, we’ll cover the top 5 significant safety issues facing the construction industry (and how you can overcome them).

Stay tuned!

Other blogs in this series you may be interested in:

4 Considerations When Improving Safety In The Construction Industry

What Must A Construction Safety Program Include To Be Effective?

How Leadership Style Affects Safety Performance in Construction

Maya NikolovskiBehavior based safety, Certainty software, Construction safety, EHS Software, Enterprise software, Safety audits, Safety inspection, Safety management, Safety observation, UncategorizedLeave a Comment


In this blog series we’ll be looking at safety in the construction industry. Construction is one of the most danger-prone industries there is – responsible for approximately 1 in 5 workplace fatalities. How can construction companies successfully create a safety program and achieve buy in? We’ve spoken with industry professionals Steve Mellard, National Safety Director at Anning Johnson and Desire’e Ropel, Safety Manager at Hermanson to get an insider look into how to manage safety in the construction industry.

Construction safety leadership

Previously, we discussed the elements that a construction safety program needs to be effective, and safety leadership came out as one of the top factors that will determine the effectiveness of a safety effort.

Ensuring safety in the construction industry is vital for both employees and the public. But implementing a successful safety performance program involves many moving parts, and a constant commitment from the entire company. This is why one of the most important components of a construction safety management program is arguably leadership.

The Importance of Fostering a Safety Climate

Safety on the job site is not just the responsibility of the safety manager. One of the most important things that leadership can bring about is widespread cultural change around the topic of safety. Steve Mellard, the National Safety Director at Anning Johnson, points to the importance of discouraging a “safety cop”. Viewing a safety manager as the only person in charge of safety makes it almost impossible to get employees to buy in. Mellard recommends avoiding authoritarian-style safety leadership, and instead promoting a leadership style that values speaking to employees using their own terminology and referencing past experiences in the field.

This has implications for hiring in leadership positions. Mellar recommends hiring safety managers based not only on their degrees, but also on their experience in construction and their ability to relate to employees and the demands of the job.

Desire’e Ropel, Safety Manager at Hermanson also points to the importance of leadership being seen as a safety resource. Leadership needs to be level-headed, keep their composure and be approachable in order for them to be truly successful at their jobs.

Foundations for Safety Leadership

What are the actual characteristics of successful safety leadership? The CPWR – Center for Construction Research & Training has advised that there are 5 Skills and Actions for an Effective Safety Leader:

  1. Leads by Example: A good safety leader will “walk the talk”, demonstrate a positive attitude about safety and establish safety expectations as a core value.
  2. Engages and Empowers Team Members: Team members should be encouraged and empowered to report hazards and safety concerns, and good leaders should be proactive with providing solutions, reporting near misses and stopping work if necessary to maintain safety standards.
  3. Actively Listens and Practices 3-way Communication: A good leader will be an active listener and truly seek to hear what team members are saying. They will practice 3-way communication by having the person repeat back the message they heard.
  4. Develops Team Members Through Teaching, Coaching and Feedback: Leaders should respectfully teach and coach workers, making sure to watch workers perform the proper safe behavior. Leaders should also focus on potential consequences rather than on the individual team member themselves.
  5. Recognizes Team Members For A Job Well Done: Whether publicly or privately, team members should be given recognition when it comes to safety.

Looking to boost your team’s safety leadership? The Center for Construction Research and Training (CPWR) offers free materials to help train better safety management leaders.

In the next blog in our series on construction safety, we’ll cover how to improve employee buy-in & participation in your safety management program

Stay tuned!

Other blogs in this series:

4 Considerations When Improving Safety In The Construction Industry

What Must A Construction Safety Program Include To Be Effective?

Hewitt RobertsBehavior based safety, Construction safety, EHS Software, Inspection management, Safety audits, Safety data, Safety inspection, Safety management, Safety observation, UncategorizedLeave a Comment


In this blog series we’ll be looking at safety in the construction industry. Construction is one of the most danger-prone industries there is – responsible for approximately 1 in 5 workplace fatalities. How can construction companies successfully create a safety program and achieve buy in? We’ve spoken with industry professionals Steve Mellard, National Safety Director at Anning Johnson and Desire’e Ropel, Safety Manager at Hermanson to get an insider look into how to manage safety in the construction industry.

Construction safety briefing

Construction Industry Safety Importance

 The construction industry poses unique health and safety challenges. In fact, 1 out of every 5 workplace deaths were in the construction. Luckily health and safety processes play a vital role in minimizing risks. And while the construction industry is heavily regulated (see OSHA & CFCSA), having a safety program in place to make sure these processes are being followed is a major challenge for the industry as a whole.

Here are 4 issues to consider when looking to improve safety on construction jobsites.

  1. Create a Safety-First Workplace Culture

Having a safety-first work culture is one of the top ways that construction companies can keep workers safe on the jobsite. And while your own company culture can be strong and safety-oriented, new workers may not share the same values. Getting personnel from other companies and cultures comes with unique challenges: old-school values and cutting corners may be the norm for some employees who don’t yet understand the importance of “doing it right”.

  1. Provide Consistent and Regular Safety Training

Desire’e Ropel, Safety Manager at Hermanson, points to consistency of training as a key factor to a successful safety program. Even when a safety item may seem like common knowledge, consistent training and reinforcement from top-level management is crucial to make sure that safety procedures are top of mind.

  1. Have Realistic Budgets and Deadlines

Construction companies are constantly under pressure to meet project deadlines on time and in budget – it’s the nature of the business. However, when budgets and schedules are tight – or tighter than you expected – it is often safety that takes the hit when working under pressure. Safety often takes a back seat in the minds of front-line managers and workers when racing against the clock. Just as you wouldn’t speed through a crowded school zone because you are late going somewhere, giving safety management the short shift because a project is running over schedule could end in disaster. Given the nature and number of  hazards on a job-site, even the slightest oversight can be catastrophic.

  1. Consider “The Human Factor”

Steve Mellard from Anning Johnson cites the “human factor” as one of the key factors to consider when thinking safety as it contributes to – or is associated with – almost all incidents. Employees can make poor choices knowing full well that their actions could be detrimental to their safety – and/or the safety of others. This is why a safety-first workplace culture which reinforces training and rewards safety over risk and time-saved is so important.

Instead of facing potential legal action, fines, and lost productivity, the construction industry should work to ensure they are not falling short when it comes to safety.

In the next blog in our series on construction safety, we’ll cover what a construction safety program must include to be effective.

Next blogs in this series:

  • What Must A Construction Safety Program Include to Be Effective?
  • How Leadership Style Affects Safety Performance in Construction
  • Improving Employee Buy-In & Participation in Your Safety Management Program
  • 5 Significant Safety Issues Facing the Construction Industry
  • #1 Safety Issue in Construction As Told By Top Safety Management Industry Leaders
  • How Has Technology Changed Construction Safety?
  • The Future of Construction Safety – Looking to 2025

Hewitt RobertsAudit software, Behavior based safety, Certainty software, EHS Software, Inspection management, Safety inspection, Safety observation, UncategorizedLeave a Comment


New Certainty App!That’s right we’ve just published a brand new version of the Certainty app! Completely rebuilt with Google’s new Flutter Framework technology for mobile app development, this version includes all the features of the earlier Certainty app but:

  • is faster;
  • has easier ‘swipe’ navigation;
  • is easier to use; and,
  • auto saves as you complete checklists!

The move to this new technology also opens up a range of super exciting features that we will steadily roll into the app moving forward! These include:

  • reporting;
  • action management;
  • scheduling;
  • reminders and push notifications; and,
  • countless new answer types such as a bar code reader and map/GPS coordinates!

Hewitt RobertsCertainty software, EHS Software, Safety audits, Safety inspection, Safety management, UncategorizedLeave a Comment


Learn how a leader in the US Construction industry – Anning Johnson – used Certainty to take their safety management program digital.

Check out their case study to learn more about how they use Certainty for their job site safety inspections to:

  • ensure that all their construction projects are being inspected according to policy and procedures;
  • ensure that industry standards are being met;
  • ensure safety is monitored company wide; and,
  • easily identify areas of the business that may need improvement or additional employee training.

Going with Certainty not only saved money, but it also saved an enormous amount of time and improved efficiency.

Maya NikolovskiAudit software, Behavior based safety, Certainty software, EHS Software, Enterprise software, Inspection management, Loss prevention audit, Quality audits, Safety audits, Safety inspection, UncategorizedLeave a Comment


We’ve been involved in the design, development and implementation of enterprise- level software for over 20 years, which is why our team of experts put together this 10-part series on evaluating Enterprise-level software. We’ll cover topics ranging from security, data collection and reporting requirements, implementation resources, pricing / cost models and more, to ensure your next enterprise software deployment is a success. You can also download the entire Evaluating Enterprise-level Software whitepaper here

Last week we looked at the importance of customization before considering new enterprise software. Does the solution meet your customization requirements? Let’s move on to the importance of multi-purpose software for your organization. 

_________________

There are many enterprise-level software solutions that have been designed for a single use activity or discipline and will only ever be used for that activity in your business. HR software and financial accounting software are typical examples. 

In these cases, regardless of the people or currencies involved, the processes – and software used to manage them – remains the same across your business. There is likely no applicability for HR or financial accounting software outside of the HR and Finance Departments.

This, however, is not the case for many other enterprise-level solutions.  When considering a solution to solve your team’s (or department’s) problem, you should consider giving it the best chance of buy-in, support and long-term success. Accomplish this by choosing a tool that can easily be configured for your workflow and problem but that can also meet the needs of other teams and departments with similar workflows and problems.

Enterprise-level solutions for assessing, reporting and managing compliance, risk or performance are a great example. The audit and inspection protocols and checklists may change depending on the discipline involved, but the process and workflow is essentially the same.

 You assess compliance, risk or performance against a set of predetermined questions or protocols and rectify/resolve/manage issues and non-conformances identified. The only thing that really changes is the questions and checklists themselves.

As such, when assessing the viability of a software solution to meet the needs of a discipline or department in your business, improve the probability of long-term success by ensuring that the solution you are considering will work for others like you across your business.

If, for example you are looking for an enterprise-level audit and inspection management solution to improve risk, compliance and performance, make sure the solution will work for all of the audits and inspections needs of your business including:

  • Safety Audits (jobsite safety, behavioral based safety, food safety, etc.)
  • Incident Reporting & Investigations
  • Quality Assurance and Control Audits
  • Environmental and Sustainability Audits
  • Supply Chain Compliance Audits
  • Process Control Inspections
  • Cleaning, Inspection and Lubrication (CIL) Inspections
  • Facility and Maintenance Inspections
  • Vehicle and Equipment Inspections
  • Loss Prevention Audits
  • Certification (ISO, GMP, etc.) Audits
  • Risk Assessments
  • Etc…

Next week, we’ll continue our series on evaluating enterprise software by exploring the reporting requirements of your business. 

Ps. if you want access to the full whitepaper today, you can download it here.

Maya NikolovskiAudit software, Certainty software, EHS Software, Enterprise software, Inspection management, Quality audits, Safety audits, Safety management, UncategorizedLeave a Comment


We’ve been involved in the design, development and implementation of enterprise- level software for over 20 years, which is why our team of experts put together this 10-part series on evaluating Enterprise-level software. We’ll cover topics ranging from security, data collection and reporting requirements, implementation resources, pricing / cost models and more, to ensure your next enterprise software deployment is a success. You can also download the entire Evaluating Enterprise-level Software whitepaper here

________________________________

All enterprise-wide software projects are led, managed or at the very least approved (or denied) by your company’s IT department. So, don’t waste time evaluating a solution the IT department would never approve. First make sure the solution will meet the data access, privacy and security needs of your business and your business’s IT gatekeepers and guardians! 

If your company is considering deploying cloud-based software – SaaS or otherwise – there are a number of items that should be considered by your IT team as the first step to evaluation. 

Here are the top 16 factors you’ll want your IT department to consider: 

  1. Will the software vendor be able to meet the technical due diligence requirements of your own IT department? Each IT department’s requirements will differ, but departmental standards should always be upheld.
  2. Does your company have an IT security risk assessment questionnaire, and will the solution meet those requirements (e.g. vulnerability, recoverability, data protection, virus & malware protection, intrusion detection, etc.)
  3. Different industries have different regulations. Do their hosting and data security practices meet the data security requirements of your own business and IT department?
  4. Does the solution provider conduct (and can they provide evidence of) regular vulnerability and penetration assessments on their own software and server environments (i.e. both web interface and network infrastructure)?
  5. Is accessibility protected against distributed denial-of-service (DDoS) attacks? Make sure you’re protecting your business from downtime and potential lost revenue.
  6. Does the hosting environment have redundant firewalls to protect against malware and intrusion?
  7. Do their backups (and schedules), redundancy and disaster recovery practices meet the standards required by your own business’s IT department?
  8. Do you know where (and in what legal jurisdiction) your data is stored and does that meet the data storage requirements of your business? In some industries – for example, governmental organizations – this is extremely important.
  9. Is the solution hosted with a third party and if so, are they reputable and do they meet the needs of your IT department and business?
  10. Do you know who has access to your data? Is it only the service provider or is it also employees and third parties?
  11. Are service provider employees that have access to your data vetted and are they bound by a Code of Ethics and non-disclosure agreements?
  12. Is your company’s data stored completely separately from that of other clients’ data and if not, what protections are in place to ensure data privacy?
  13. Is the solution (and provider) compliant with the latest international data privacy regulations such as the EU’s General Data Protection Regulations or Canada’s PIPEDA? This is important to ask if you want to avoid huge fines and remain compliant.
  14. Will the service level (uptime) meet the needs of your business and does the provider have a software service level agreement (SLA) for review by your legal team?
  15. Has the database been designed for scalability? Make sure your software can grow with your business.
  16. Does the provider have – and can they readily provide copies of – their own data security policies and procedures including:
    • Antivirus Policy Code of Ethics
    • Cross Border Personal Data Transfer Procedure
    • Data Protection Policy;
    • Data Protection and Audit Polity
    • Data Subject Access Request Procedure
    • Employee Code of Conduct
    • IT Disaster Recovery and Service Continuity Plan Security Incident Response Procedures
    • Media Sanitation & Destruction Policy

Only after these questions have been addressed can your organization move on to the next step of enterprise software deployment:  evaluation your data collection requirements. 

In the next article of our series on Evaluating Enterprise Software we’ll look at just that.

Ps. if you want access to the full whitepaper today, you can download it here

 

Hewitt RobertsAudit software, Certainty software, EHS Software, Safety data, Safety inspection, Safety managementLeave a Comment


Certainty Software Named as Rising Star!

Certainty Software has been named a Rising Star in the Environmental, Health, & Safety category for the Spring 2019 Customer Success Report published by FeaturedCustomers.

Certainty Software named as Rising Star

Certainty Software named as Rising Star by Featured Customers!

FeaturedCustomers is the leading customer success content marketing platform for B2B business software & services helping potential B2B buyers make informed purchasing decisions through vendor validated customer success content such as customer testimonials, success stories, case studies, and customer videos.

FeaturedCustomers evaluated all the potential Environmental, Health, & Safety companies on its platform for possible inclusion in the report. Only 14 companies meet the criteria needed for being included in the Spring 2019 Environmental, Health, & Safety Customer Success Report. Certainty Software received a Rising Star award in the category.

Rising Star – have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence. Highly rated by customers, Certainty Software consistently publishes high quality vendor produced customer success content and curate’s quality customer reviews from multiple third-party sites.

The Customer Success Report is based on the curation of authenticated case studies, testimonials, and reviews from across the web, telling a complete story of vendors in the Environmental, Health, & Safety space through real customer experiences. Scores are determined by multiple factors including number of total reviews, customer success content, social media presence, and vendor momentum based on web traffic and search trends.

The full report, along with Certainty Software’s profile, which includes detailed product scorecards is available for you to download here:

https://www.featuredcustomers.com/vendor/certainty-software